SSM believes in the power of collaboration, understanding that it not only strengthens bonds within the organisation but also fosters trust and credibility. SSM firmly believes that by working closely with partners, including law enforcement agencies, government bodies, vendors and the local municipal council (PBT), trust is strengthened, credibility enhanced and mutual success is driven. SSM’s commitment to teamwork enables the leveraging of diverse perspectives and expertise, fostering innovation and delivering superior value to stakeholders. From valued customers to dedicated employees, collaboration ensures that challenges are collectively addressed, opportunities are seized and progress towards shared goals is advanced. Together, SSM forges a path of sustainable growth, integrity and excellence.

SSM’s commitment is to serve its customers with the utmost respect and dedication, ensuring that their needs and interests are always at the forefront of SSM’s decisions and actions. SSM embraces a “rakyat-centric” approach, acknowledging that its customers are part of the broader community served. This approach embodies a deep sense of responsibility and stewardship towards the welfare and well-being of the people, aligning SSM’s efforts with the socio-economic needs and aspirations of society. SSM strives to contribute positively to the communities in which it operates, not just as a government agency but also as a responsible corporate citizen. It is about putting rakyat first, embodying integrity and continuously striving to enhance the quality of life for all through its services and initiatives.

SSM firmly believes that its employees are its greatest asset and empowering them with the tools and resources to continually grow and develop is paramount to SSM’s collective success. Therefore, SSM fosters a culture of lifelong learning, where employees are not only encouraged but also supported in their pursuit of professional and personal advancement. SSM provides a dynamic and conducive environment where employees have access to a wide range of learning opportunities, including workshops, training programmes, coaching initiatives and educational resource centres. By investing in continuous education, SSM equips its employees with the competencies, skills and knowledge needed to excel in their respective roles. SSM believes that learning is not a one-time event but an ongoing journey and strives to empower its employees to unleash their full potential, drive innovation and contribute meaningfully to the achievement of SSM’s collective goals. At SSM, it is recognised that the pursuit of excellence is a journey and SSM is dedicated to supporting its employees every step of the way.

SSM is committed to fostering an environment where high standards are not only set but consistently surpassed. This dedication to excellence permeates every aspect of SSM’s organisation, driving SSM to continuously enhance efficiency and productivity. Central to SSM’s approach is the belief that excellence is not a destination but a journey of continuous improvement. SSM sets ambitious goals and empowers its teams to go above and beyond to achieve them. By encouraging innovation, collaboration and a relentless pursuit of excellence, SSM creates a culture where every individual is inspired to perform at their best. SSM believes true excellence is not just about achieving superior results but doing so with integrity, accountability and a commitment to quality. SSM holds itself to the highest ethical standards, ensuring that every action taken reflects SSM’s unwavering dedication to excellence.

SSM believes integrity is the foundation upon which the organisation is built. SSM holds itself to the highest standards of ethical conduct and unwavering principles, ensuring that honesty, transparency and accountability guide every decision and action taken. SSM recognises that integrity is not just a virtue but a fundamental aspect of its identity as an organisation, shaping the way SSM interacts with stakeholders, manages its business and contributes to society. Central to SSM’s approach is the SSM Corporate Code of Ethics, a set of principles that governs behaviour and guides SSM in upholding the highest standards of integrity and professionalism. SSM strives to apply the code consistently and responsibly in all areas of its duties, ensuring that actions align with core values. SSM understands that integrity is essential for building trust and credibility, both internally and externally. By demonstrating integrity in every aspect of its work, SSM earns the trust and respect of employees, customers, partners and the rakyat it serves.

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